Description

Mobee is seeking motivated individual contributors to help us build the future of crowd-sourced in-store data collection. You’ll be part of an amazing team helping to shape the way that Retailers and Manufacturers are capitalizing on Mobee’s powerful platform to gain rapid and strategic insights into their businesses.

Mobee has built the highest rated “crowdsourced intelligence” platform to help clients gain real-time visibility at the retail store level. Our “swarm” of hundreds of thousands of “bees” – Mobee app users – can be mobilized in minutes to begin answering specific questions about what’s happening in the store, including photo verification, while enjoying our gamified app and earning rewards for visiting retailers in their own neighborhood. Come join a top notch team to help shape the company’s direction and culture as we redefine a multi-billion dollar market.

Responsibilities:

Reporting to the Senior Director of Operations, you will be responsible for managing our entire swarm of users. You’ll be running our entire day-to-day communications with our users, through social media accounts, email, and general user support. Working as a part of our Operations team, you will play a key role in awareness of our new missions and helping the team execute campaigns. You will be in charge of measuring user engagement metrics and any user acquisition efforts we run over the course of time.

You will also have a close relationship with our Product team, with whom you’ll work with on new app features or user issues, as well as communicating those new features to our crowd.

Key job elements include the following:

  • Own the user personas for all social media channels (specifically Facebook, Instagram, Twitter, and Pinterest)
  • Manage all email communications with users, including Newsletters and awareness around new missions
  • Work with the Product team to identify key features for app updates and any issues inside the app
  • Be the point person for support user questions
  • Report and document any potential app issues seen through user support emails
  • Help lead user acquisition efforts through social media and other tactics

The successful candidate will:

  • Have 2-3 years experience in community management
  • Social media savvy with a specific interest in Facebook, Instagram, Twitter and Pinterest
  • Experience with user-acquisition, either through social media or other tactics
  • Analytical mindset; you’re eager to track specific KPIs over time and improve on them
  • Time and project skills are a must. Must be detail-oriented and organized
  • Go-getter attitude. You take initiative to start, track, and deliver on projects autonomously
  • Be a team player who can adapt and wear multiple hats to accommodate business needs

How To Apply:

Send us an email at jobs@nullgetmobee.com.  Please let us know what makes you the perfect fit for this role and share with us your resume and anything else that tells us more about who you are and what you do.